Help us improve our care services
RSL Care SA staff are committed to providing safe, professional, high-quality care services.
You may be satisfied with the way we provide a particular service, or you may have a concern. We would like to hear your suggestions or comments on any issues that impact you.
Your feedback will help us to know what we are doing well in those areas that need improving.
This is a key component of our commitment to continuous quality improvement.
If you have any concerns
Please speak to an RSL Care SA staff member first to see if the issue can be resolved straight away. Please remember that in most instances complaints can be resolved promptly simply by talking to staff. You may also approach the manager and they will do all they can to resolve the matter to your satisfaction.
You may seek independent advice from external advocates such as:
Aged Rights Advocacy Service
Ph: 08 8232 5377 or 1800 700 600
Aged Care Complaints Commissioner
Ph: 1800 550 552
We will respond as soon as possible and inform you of how we are acting on your feedback. All information related to your feedback will be treated confidentially, with respect and sensitivity. We will work with you to find the best way to respond to your feedback.
Residential Aged Care
Two locations offering person-centred care and community at an exceptional level.
Four locations across Adelaide offering community, fun, safety and security
ARVL Veteran Housing
Affordable housing units and emergency housing for veterans or their dependents
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War Veterans Home
55 Ferguson Avenue
Myrtle Bank, SA 5064
Phone: (08) 8379 2600
Fax: (08) 8338 2577